Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1536
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
89%
Date Service Score Comments
Flights to India
17-Aug-2017
Excellent

Customer Comments

Mr Nabil is excellent

Flights to Australia
15-Aug-2017
Good

Customer Comments

So far so good will know better come February when u travel.

Flights to India
14-Aug-2017
Excellent

Customer Comments

prompt and friendly service

Flights to United States of America
14-Aug-2017
Excellent

Customer Comments

Love the flight. Everything was well organised. Will do it again soon

Flights to Ethiopia
12-Aug-2017
Good

Customer Comments

Good it was easy to get the price I want it and you guys provide me well and I thank you

Flights to Kuwait
12-Aug-2017
Good

Customer Comments

good

Flights to Singapore
11-Aug-2017
Good

Customer Comments

good experience, would use again

Flights to Canada
11-Aug-2017
Excellent

Customer Comments

I did not know what to make of this site as some reviews were mixed and it was odd not getting your flight straight away so it looked like a scam, but it was not. It took an hour but I did get the email with the flight and for £100 less than any other site, so it was great.

Flights to Ukraine
11-Aug-2017
Excellent

Customer Comments

Seamless

Flights to Algeria
11-Aug-2017
Good

Customer Comments

Good customer services...and competitive prices.

Flights to Zimbabwe
10-Aug-2017
Excellent

Customer Comments

Was so simple to book and very straight forward. My ticket was sent on time as promised. Can't complain, will definitely book again

Flights to Poland
08-Aug-2017
Good

Customer Comments

Very clear and efficient service. Very good value for money. I would certainly recommend Travelpack given my recent experience. Compared to other companies they seem to keep price to a minimum.

Flights to Bangladesh
08-Aug-2017
Poor

Customer Comments

The final price was higher than the advertised price and most importantly the baggage allowance was advertised as 20-40kg but after I paid for the ticket the baggage allowance got reduced to 35kg.

Flights to Nigeria
08-Aug-2017
Excellent

Customer Comments

Yes very efficient

Flights to Philippines
08-Aug-2017
Excellent

Customer Comments

I found Travelpack site very easy to use, service was great, competitive prices and very fast, got my E ticket the same day, very satisfied and will be using this company again.

Flights to India
07-Aug-2017
Excellent

Customer Comments

Excellent Service

Flights to India
04-Aug-2017
Excellent

Customer Comments

They got me the best price for my flights for India and they are very helpful to me when ever I phone or send e mail.
Regards.

Flights to Canada
04-Aug-2017
Poor

Customer Comments

Long call wait times, associates frequently place you on hold and don't seem interested in helping to schedule or reschedule. Confirmation emails are delayed significantly. Fees to rebooking is very expensive and there is no grace period for those who have made appointments within 24 hours.

Our Response


Thank you for taking the time to provide us with detailed feedback, we will use this to continue improving our service.

I'm so sorry that you feel our call center experience wasn't satisfactory.  We'll ensure that your feedback is shared with our call center management team.

Please note, we have no control over airline rules and policies and these charges are applied by the airline for any amendment to the issued tickets.

We hope this assists and we are sorry for any disappointment caused.

Flights to Jordan
03-Aug-2017
Good

Customer Comments

Quick reservation and very good prices

Flights to Japan
02-Aug-2017
Excellent

Customer Comments

Good

Our Response

Thank you for booking your flight to far east with Travelpack. We aim to provide the best customer service possible. We hope that you will continue to use us for all your travel needs.