Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

2046
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
89%
Date Service Score Comments
Flights to Hong Kong
24-Apr-2017
Bad

Customer Comments

Rubbish company, they are crooks I will never use them again, Took my money for flights, Cancelled them and told me I had to wait 3 to 4 days for my money back, How was i supposed to book new flights with no money? Use this crooked company at your peril

Flights to Kenya
23-Apr-2017
Excellent

Customer Comments

Sonam was fantastic. The best service I have ever had and all the credit goes to mr Rashmi. Thanks very much rashmi and Sonam you are both awesome and very helpful.

Flights to Ukraine
22-Apr-2017
Excellent

Customer Comments

They were very easy with to do my booking and very quick to send me my ticket, and send me the flight details. I wold tail my friend to yours them.

Our Response

Thank you for booking your flight to Odessa with Travelpack. We aim to provide superior service in every aspect of our customer's booking experience. Best regards, Meryl Dsouza.

Land only arrangements to U.A.E.
22-Apr-2017
Excellent

Customer Comments

Anish was really helpful and patient throughout the whole process.

Our Response

Thank you for booking your hotel stay in Dubai with Travelpack. We are glad to hear that you are pleased with the service provided by our staff. We aim to provide the best customer service possible and we hope that you will continue to book with us. Best regards, Meryl Dsouza. 

Flights to Canada
22-Apr-2017
Good

Customer Comments

Received prompt help when I had trouble with checking in online.

Our Response

Thank you for booking your flight to Gatwick with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to Singapore
22-Apr-2017
Excellent

Customer Comments

I booked flights online & was then contacted by Travelpack who suggested a better flight at the same price - great customer service

Our Response

Thank you for booking your flight to Singapore with Travelpack. Our goal is to provide a consistent and exemplary level of customer service. Best regards, Meryl Dsouza.

Flights to Canada
22-Apr-2017
Excellent

Customer Comments

excellent service Best value offered on-line

Our Response

Thank you for booking your flight to Montreal with Travelpack. We aim to provide superior service in every aspect of our customer's booking experience. Best regards, Meryl Dsouza.

Flights to South Africa
21-Apr-2017
Excellent

Customer Comments

The staff are helpful and friendly and if you make a booking that has an unusual connection they email and confirm that you know about it before confirming the booking.

Our Response

Thank you for booking your flight to Cape Town with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to South Africa
20-Apr-2017
Excellent

Customer Comments

Got exactly the price and the flight mentioned without and further aggrevation,like sorry flight not now available at that price.I have used you before and had no problem

Our Response

Thank you for booking your flight to Manchester with Travelpack. We aim to provide superior service in every aspect of our customer's booking experience. Thanks for your continued patronage. Best regards, Meryl Dsouza.

Flights to Australia
20-Apr-2017
Excellent

Customer Comments

A member of their staff followed up to be sure I had all the information I needed, to guide me on how to select seats and so forth.

Our Response

Thank you for booking your flight to Melbourne with Travelpack. We aim to provide superior service in every aspect of our customer's booking experience. Best regards, Meryl Dsouza.

Flights to Turkey
20-Apr-2017
Bad

Customer Comments

I do not recommend using this site

Our Response

Thank you for your feedback.

We are sorry that you did not have a positive experience.

We were unable to process your booking as our 3D secure verification checks and ancillary verification checks failed. 

Where this happens, we are unable to accept bookings or payment.

We hope this explanation assists.

Flights to Kenya
20-Apr-2017
Good

Customer Comments

Good costumer

Our Response

Thank you for booking your flight to Nairobi with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to Kenya
20-Apr-2017
Bad

Customer Comments

Terrible. Extremely slow, inflexible. The staff member I spoke to had too poor English to understand me - she ended up booking a flight that I had asked her not to book. Separately, I had to cancel my flight and have not received the refund four weeks later. Totally unacceptable - the worst travel company I have ever had the displeasure to book through.

Our Response


Thank you for taking the time to provide us with detailed feedback, we will use this to continue improving our service.

I'm so sorry that you feel our call center experience wasn't satisfactory. We'll ensure that your feedback is shared with our call center management team.

There was a delay in the refund as the Airline took longer than normal to process refund. As per the updates, I can confirm that the refund amount has been credited to your bank account. 

We hope this assists and we are sorry for any disappointment caused.

Flights to Ghana
19-Apr-2017
Excellent

Customer Comments

Good customer service

Our Response

Thank you for booking your flight to Accra with Travelpack.  Our goal is to provide a consistent and exemplary level of customer service. Best regards, Meryl Dsouza.

Flights to Mexico
18-Apr-2017
Poor

Customer Comments

Payment went through only after 3rd. try.

Our Response

Thank you for booking your flight to Bogotá with Travelpack.  We appreciate the time taken to post a review. We aim to provide the best customer service possible. Generally there are no payment issues if its a 3D secure card as that what we recommend for security issues. Best regards, Meryl Dsouza.

Flights to India
18-Apr-2017
Excellent

Customer Comments

Easy booking by online.

Our Response

Thank you for booking your flight to Hyderabad with Travelpack. We appreciate the positive review on the ease of using our portal. We aim to provide the best customer service possible and we look forward to serving you again. Best regards, Meryl Dsouza.

Holiday to Thailand
18-Apr-2017
Excellent

Customer Comments

Excellent

Our Response

Thank you for booking your holiday to Thailand with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to Brazil
18-Apr-2017
Poor

Customer Comments

Skyscanner never gives correct fares. the price they advertise is ALWAYS lower that the price one pays

Our Response

Thank you for booking your flight to São Paulo with Travelpack. We appreciate the time taken to post a review, how ever the price that you paid for your ticket is the same that was advertised on Skyscanner. If there is a disparity,  please get in touch with us on 0208 585 4000 or send us an email on customer.support@travelpack.com. Best regards, Meryl Dsouza.

Flights to Thailand
16-Apr-2017
Excellent

Customer Comments

Easy to use and easy to understand!

Our Response

Thank you for booking your flight to Bangkok with Travelpack. We appreciate the positive review on the ease of using our portal. We aim to provide the best customer service possible and we hope that you will continue to book with us. Best regards, Meryl Dsouza.

Flights to Egypt
16-Apr-2017
Bad

Customer Comments

This site is very complex and like you support it is not respected I do not recommend it

Our Response

Thank you for your feedback.

We are sorry that you found our site to be complex.


Please do email us: customer.support@travelpack.com to let us know what difficulties you encountered.


Thank you